Refund and Return Policy

Effective Date: 11/05/2025

At Fastnovas, we strive to provide exceptional technology solutions and services. However, we understand that there may be occasions where you need to request a refund or return. This policy outlines the conditions under which refunds or returns may be granted.

1. Services Provided

Since we primarily provide technology solutions, software development, and consulting services, our refund policy applies to specific services, deliverables, and agreements. Please note that once services are completed or delivered, a refund may not be available.

However, if there is a technical issue or failure related to the delivery of the service, we will work diligently to resolve it. If the issue cannot be resolved within a reasonable timeframe, we may discuss options for a partial refund or alternative solutions.

2. Refund Eligibility

Refunds are generally available under the following circumstances:

  • Prepaid Services: If you have pre-paid for services that have not been rendered or delivered, you may be eligible for a full or partial refund, depending on the scope of the service.

  • Project Delays: If we fail to deliver services within the agreed-upon timeline (excluding delays caused by the client or third-party factors), we will offer a refund for the portion of the service that has not been completed.

  • Technical Issues: If the delivered service does not function as expected, and we are unable to fix the problem, you may be eligible for a partial refund.

3. Non-Refundable Services

Certain services are non-refundable due to the nature of the work, including:

  • Customized software solutions that have been tailored to your specific needs.

  • Services that have already been started or completed, such as consultations, software implementation, and project-based services.

  • Monthly or subscription-based services that have already been provided during the billing cycle.

4. Return of Products (If Applicable)

In the event that physical products or equipment are part of your order (which is rare for Fastnovas), returns are accepted within 14 days of purchase, provided the product is unused, in its original packaging, and in resalable condition. Please contact our support team to initiate a return request.

5. How to Request a Refund

To request a refund or return, please follow these steps:

  1. Contact Us: Reach out to us via email at info@fastnovas.xyz or call us at +1 631-442-2540. Include your order number, a description of the issue, and the reason for your refund request.

  2. Review: Our team will review your request and get back to you within 5 business days. If your request is approved, we will process the refund within 7-10 business days.

6. Late or Missing Refunds

If you haven’t received a refund after 7-10 business days, please first check your bank or payment provider account. If the issue persists, please contact us at info@fastnovas.xyz.

7. Changes to This Policy

We reserve the right to update or change this Refund and Return Policy at any time. Any changes will be reflected here, and we encourage you to review this policy periodically to stay informed.

8. Contact Us

If you have any questions about our Refund and Return Policy, please reach out to us at:

Fastnovas
Address: 71 Wayback Lane, Levittown, New York, United States
Phone Number: +1 631-442-2540
Email: info@fastnovas.xyz
Website: https://fastnovas.xyz/